Cancellation & Refund Policy

We want you to love your decals! Because most of our products are made-to-order and often customized, cancellations and changes must be handled carefully. Please review our policy below:

When Cancellations Are Accepted:

  • Within 24 Hours of Order Placement – Orders can be cancelled within the first 24 hours if production has not started.
  • Duplicate Orders – If the same order was accidentally placed twice, we'll cancel the duplicate.
  • Payment Errors – Orders placed due to accidental multiple charges can be cancelled after verification.
  • Unavailability of Materials – If a product becomes unavailable or cannot be produced, we'll cancel the order and issue a refund.

When Cancellations Are Not Accepted:

  • After Production Has Started – Once your design is in printing or cutting, cancellation is not possible.
  • Custom Designs Approved – If you've approved a design proof, we cannot cancel.
  • Orders Already Shipped – Orders that have left our facility cannot be cancelled.
  • Final Sale or Clearance Items – These are non-cancellable and non-refundable.

Alternatives to Cancellation:

  • Modify Instead of Cancel – If you catch a mistake early, you can request size, colour, or minor design changes before production.
  • Store Credit Option – If a cancellation request comes after production has begun, we may offer store credit for future purchases instead of a refund.
  • Replacement for Defective Items – If your decal arrives damaged or incorrect, we'll replace it at no cost instead of cancelling the order.
  • Discounted Reprint – If you ordered the wrong size or design after production started, we may offer a discounted reprint rather than cancellation.

Special Circumstances:

  • Delays or Errors on Our End – If we cannot deliver your order within the promised timeframe, you may request cancellation with a full refund.
  • Fraud Prevention – Orders flagged as fraudulent or suspicious may be cancelled by us for security reasons.
  • Customer-Initiated Holds – If you're unsure, we can place your order "on hold" (before production) instead of cancellation, giving you time to finalize details.

Important Notes :

Refund Policy

At Hobbyist Decals, customer satisfaction is our priority. Because most of our decals are custom-made to order, refunds are limited. We aim to resolve issues by offering replacements or store credit whenever possible instead of refunds. Please review our policy below:

When Refunds Are Granted:

  • Damaged in Shipping – If your order arrives damaged, we will replace it or issue a refund upon receiving photo proof.
  • Production Errors – If we printed the wrong size, colour, or design compared to your order details, you are eligible for a refund or free replacement.
  • Incorrect Item Sent – If you received a different product than ordered, we will issue a refund or replacement.
  • Order Cannot Be Fulfilled – If materials are unavailable or we cannot complete the order, we'll refund you in full.
  • Payment Errors – Any duplicate charges or accidental double-billing will be fully refunded.

When Refunds Are Not Granted:

  • Customer Error in Ordering – We cannot refund orders where the wrong size, colour, or design was chosen by the customer.
  • Design Approved by Customer – Once you approve a design proof, refunds are not possible for any change of mind.
  • Custom/Personalized Orders – Refunds are not available for custom decals unless they arrive defective or incorrect.
  • Applied/Used Products – Refunds are not possible after decals have been applied or used.

Alternatives to Refunds:

  • Free Replacement – If your item is damaged or misprinted, we will send you a replacement at no additional cost.
  • Discounted Reprint – If the mistake was on your side (e.g., wrong size ordered), we can offer a discounted reprint rather than a refund.
  • Store Credit Option – If you prefer not to receive a replacement, we can issue store credit for future purchases instead of a refund.
  • Exchange for Other Products – You may switch to another item of equal or higher value (customer pays the difference) if the order hasn't entered production.
  • Partial Refunds in Special Cases – In rare cases where neither replacement nor credit is acceptable, we may offer a partial refund at our discretion.

Important Notes :

Contact Us:

  • For any inquiries regarding our shipping or replacement policies, please reach out to us atinfo@hobbyistdecals.com or call us at+91 9137320348.
  • Our customer service team is available Monday to Friday, 10 AM to 7 PM (IST), and we are dedicated to ensuring you have a positive experience with HobbyistDecals.

Thank you for choosing HobbyistDecals. We look forward to helping you bring your creative visions to life!

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